Overall Satisfaction with Freshdesk
We implemented Freshdesk in our organization as primary ticketing support system for our internal user and IT-related query. Freshdesk acting as our centralized hub for management and resolution of a diverse range of issues, spanning from connectivity issues to IT assistance. This platform's robust ticketing system that have crucial role especially in our team as IT Support to organize and prioritizing incoming inquiries, ensure IT query addressed and responded according our SLA.
- This apps have automation that can automatically assign ticket according keyword that we have set
- Templates "canned response" in Freshdesk
- Mobile access so we can monitoring our queue anywhere and anytime
- Integration with others apps
- Enhance AI automation
- Enhance reporting and analytics
- chatbot for end user
- Act as centralize ticketing system
- Effective ticket management
- Enhanced customer experience
- Scalability
- Cost effective
- Integration with other apps
Businesses that integrate Freshdesk have observed favorable effects on both customer satisfaction and retention. The comprehensive omnichannel support suite allows organizations to interact with customers via their chosen communication channels, establishing a smooth and responsive support process. In conclusion, Freshdesk's omnichannel support suite, coupled with AI-driven automations, aims to enhance customer satisfaction and retention through efficient, responsive, and tailored support experiences. Organizations that adeptly utilize these features can elevate their customer service performance, fostering more robust connections with their customer base
We have using UVdesk previously before using Freshdesk, after utilizing UVdesk for a year, we initiated a comprehensive review for our customer support tools as our organizational requirement continued to evolve. Despite our prior experience with UVdesk, the evolving needs of our business prompted us to reassess our support system. This evaluation led us to adopt Freshdesk, decision driven by its advanced features, seamless integration, and scalability.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes