Enhancing the Customer Experience
January 31, 2024
Enhancing the Customer Experience
Score 9 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
I am using Freshdesk on a regular basis to assist the clients, it helps to track all the emails and reminds me all the task so that I am not missing out on my work
- Track all the emails
- Easy to search the tickets depending on status
- Track the FEEDBACK Survey
- Timely notification on WOC tickets
- While creating new tickets sometimes it gets stuck
- Need to improve the functionality of adding the screenshots
- Loading time
- Enhanced the support system
- Fast resolution to the clients
- Team performance tracker
Yes, it is very helpful in providing fast and easy resolutions within the timelines and this enhances the productivity within the company also we can view the client feedbacks and they receives the automated emails for the responses which are pending from their end to proceed further which gives a great experience to the clients.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes