Overall Satisfaction with GoTo Resolve
We use GoTo Resolve for customer issues that we believe we can resolve by remoting into their device without dispatching a technician to their home. Our aim is to decrease dispatch of our tech's to customer issues that can be resolved on first call, vs the customer having to wait for a tech to get to their home.
- Remote In
- Simplicity
- Requirement for app download on mobile remote support
- Decreasing tech dispatch
- Saving Money
- Customer satisfaction
- Increased Resolution Rate
It's helped us decrease dispatch and increase customer resolution rate timing.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes