A robust and mature community platform
December 06, 2023
A robust and mature community platform
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
Its a good product which provides help for various usecases and reduces manual effort
- Reduces marketing spend
- Increases uses traffic
- Its very user intuitive
- Lacks key API functionality
- Increase networking opportunities for community members
- Lacks automation features
- Increased user traffic
- Fewer calls to customer care
- Increased customer satisfaction
Khoros Communities tackles is improving customer engagement. By providing a dedicated platform for our customers to connect, collaborate, and share their experiences, we have created a vibrant community where they can interact with each other and with our brand. This fosters a sense of belonging and loyalty, ultimately leading to increased customer satisfaction and retention
These tools are very helpful. Except analytics
- Product feedback
- Access to ratings and reviews
I cant speak much since I dont have a lot of clarity about customer engagement
The Impact of gamification is very high at the moment, We will see how it goes with the current OOTB features.
Overall the Khoros community is a very mature and well known platform. It is a great tool to strengthen the connection between a brand and its users. It also provides numerous features and tools to the community managers, which allow them to shape the platform to their specific need and requirements.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
No
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
No