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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

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Recent Reviews

User interaction tool

9 out of 10
December 12, 2023
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Verified User
Project Manager in Information Technology
Information Technology & Services Company, 5001-10,000 employees
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Pricing

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Khoros Communities

Khoros Communities

N/A
Unavailable

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Khoros Communities?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.Screenshot of Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities Videos

Khoros Communities Integrations

Khoros Communities Competitors

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security
whistic readyRead Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Network™

Khoros Communities Downloadables

Frequently Asked Questions

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.4.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(161)

Attribute Ratings

Reviews

(1-25 of 88)
Companies can't remove reviews or game the system. Here's why
January 02, 2024

Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration

Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Scalability
8
Khoros is like a powerful tool made for big companies, and the cool thing is it can grow with us. Being an "enterprise-level" solution means it's all set to handle the big and complex stuff that comes with our company getting larger. The best part is its scalability, so as we grow, Khoros can smoothly expand to handle more users, engage our community better, and adapt to whatever new things we're up to. It's like having a solid and flexible support system that's ready for whatever our growing business throws at it.
December 17, 2023

Tools that help grow and increase sales.

Verified User
Project Manager in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
The scalability of Khoros Communities is proportional to the growth of our company, it is very easy to work with Khoros according to the increase in our user community and this is very positive for our aspirations in our logistics system and also for the increase in sales, it is also considers the suggestions of our clients and partners and we do this with Khoros to reduce administrative expenses in technical support, marketing is also essential to improve the scalability of the company thanks to the fact that advertising is done by our clients and they recommend our services directly on the platform. of Khoros.
December 12, 2023

Khoros Communities Platform That Actually Works!!

Pankaj Sharma | TrustRadius Reviewer
Pankaj Sharma
Senior Analyst
Infosys (Computer Software, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
I would be given 7 out 10 as the Khoros Communities has Strengths of Efficient customer service through community self-service and Strong community engagement features however Complex interface for some users, and is sometime Lack of certain features you consider essential Limited integration with existing systems.
December 08, 2023

From a user standpoint

Verified User
Manager in Corporate
Real Estate Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
I think I would give Khoros an overall 7, while there were things we really liked about it. I also saw things that just did not work well for us. We like using iG but it was not the friendliest in using it on that platform. Sometimes the software would glitch or lag which is not helpful during high critical moments.
December 05, 2023

A fantastic tool for expanding communities.

MK
Malia Klein
Senior Software Engineer
Trinetix (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
Its scalable database and API calls enable scaling to any number of users easy. I don't think it has scaling issues because it can manage mega-corporations with millions of users. Since we started utilizing Khoros with thousands of consumers, expansion is easy.
December 05, 2023

Khoros Communities Helped Us Level Up Our Stagnant Community

DV
Dominique Vilbrun
Lead Designer
IndieSmasher (Entertainment, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
Our team has hardly encountered any limitation when it came to the scaling our community initiatives on the platform, time factors aside. While our team has been on the small side and remained as such, Khoros Communities has proven to a great solution for our game development needs. We were rather impressed with how Khoros Communities has helped us handle the increase in user engagement. This aligned really well with our different needs, be it for feedback, troubleshooting, suggestions or beta testing.
July 18, 2023

Khoros end user review.

Verified User
Employee in Social Media
Consumer Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
Has the ability to scale with growth in company traffic and products. It gives us the ability to create new boards with ease to help host ideas or groups of targeted audiences without a long build-up or cost of doing so.
July 18, 2023

A great customer hub connecting all socials in one place

Verified User
Analyst in Social Media
Telecommunications Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Scalability
10
Having started using the platform with a customer base of multiple thousands, there is no issue with growth within Khorus, we have intergrated more social sources with zero issues faced and look forward to growing with the company alongside the help of Khorus.
July 14, 2023

Khoros Communities Know-how

Verified User
Engineer in Engineering
Information Technology & Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
It has its own scalable database and API calls which when done well can scale to any number of users with little or no effort. I have seen it handle communities of some very big companies with users in millions with ease, so I don't think it has any major issue with scalability.
July 13, 2023

Customer experience with Khoros Communities

Verified User
Engineer in Information Technology
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
Implementation involves a lot of thought and consideration as you are making business decisions that impact how every incoming conversation is handled. It does take some time and effort, but our Khoros team was incredibly helpful as they walked us through all the possible scenarios and why we may prefer one setup time over another. The involvement from any other teams on our side (for example, IT) was minimal.
July 12, 2023

The heartbeat of Qlik

Verified User
Professional in Marketing
Computer Software Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
The ability to scale to have multiple forums is great. The support we receive is the part that doesn't seem to scale with such slow turnaround times for many of our cases. Overall I like working with the platform and look forward to scaling even more when we use less code which means we could handle more customizations ourselves.
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