Best for Business Connectivity and Scalability
December 07, 2023
Best for Business Connectivity and Scalability
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
Khoros Communities helps organizations reduce support costs, boost customer lifetime value, and drive revenue growth. The platform enables high-performing communities for customer engagement, support, and product feedback. With features like moderation, analytics, and integration options, it addresses various business challenges, fostering brand advocacy and knowledge sharing.
- Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.
- Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
- Easy and enhanced customization options.
- In the context of customer support, the implementation of Khoros Communities has led to remarkable efficiency gains. A notable achievement is the 0% response rate within 48 hours or less, underscoring the platform's effectiveness in delivering timely support and enhancing overall customer satisfaction.
Collaborating with Professional or Strategic Services accelerates growth, aligns strategy, and ensures smooth deployment for community goals.
These features empower seamless community management, ensuring timely responses, and providing actionable insights critical for refining operations amid organizational growth.
- Product feedback
- Access to ratings and reviews
The game-like features in Khoros Communities have really amped up how engaged and satisfied our customers are. It's like a boost for our Super User program, inspiring users to actively join in and contribute more within our community.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Communities again?
Yes