Room To Grow
July 27, 2022
Room To Grow
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
- Intelligence
Overall Satisfaction with Khoros Marketing
Our operating company is but one of several in our Khoros Marketing environment. We use the platform to manage our organic social media program. As a global company, our teams are diverse and dispersed. Khoros was the only platform that allowed us to manage these multiple operating companies as independent, yet integrated social programs.
- Scheduling
- Planning
- Cross-company view
- Asset management
- Inbox (particularly with LinkedIn)
- Analytics widgets
- Staying up-to-date with Instagram
- Team integration
- Publishing pauses and restarts
- Approvals
We have had very limited exposure to Khoros Support (mostly to question why there are missing functionality from Inbox). But the Customer Success team has been great -- despite the high turnover.
Both of the items you've mentioned, using cetnralize visibility to ensure brand compliance as well as spotting potentially damaging social mentions. We do have varying philosophies as to how to manage these moments of brand exposure, mostly what we lack is a easy way to reference who to contact if one operating company was mentioned in another operating company's post, etc. But that's an issue we need to deal with as a company. Hopefully once we get up and running across all out OpCos that will be easier to do.
Do you think Khoros Marketing delivers good value for the price?
Yes
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
No
Did implementation of Khoros Marketing go as expected?
No
Would you buy Khoros Marketing again?
Yes
- Sprinklr Modern Research and Sprinklr Modern Marketing & Advertising
Sprinklr has a better interface with LinkedIn. Sprinklr also offers a data display offering (called Display) that enables you to have real-time updated reporting that can display on a monitor.
Khoros' Analytics dashboards can be sized for a monitor, but they aren't automatically updated or display in a dynamic way.
Khoros' Analytics dashboards can be sized for a monitor, but they aren't automatically updated or display in a dynamic way.
Khoros Marketing Feature Ratings
Using Khoros Marketing
8 - social media, public relations and external communicaitons
2 - A deep understanding of the product capabilities and limitations.
- Organic Social Media Planning
- Social Media Reporting
- Competitive intelligence
- Cross-OpCo collaboration
- Amplification of thought leadership content
- Analytics
- Monitor and Amplify LinkedIn Mentions
- Post 90 second Instagram Reels
- Fully operational Instagram Stories