Great Tool, But Lacks in Areas That Will Help Our Business Grow
December 10, 2022
Great Tool, But Lacks in Areas That Will Help Our Business Grow
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
Overall Satisfaction with Khoros Marketing
We monitor performance and publish our posts through Khoros Marketing. We are able to create test and learns to really see what our audience is liking and what they are not liking. However, there are many features that Khoros Marketing does not have to offer that other major social tools have. I hope Khoros Marketing becomes modern and makes updates.
- Publishing Interface
- Measuring Performance (despite data lag)
- Dashboards are user-friendly
- Monitor Sentiment
- Monitor Reach across all platforms
- Monitor other competitors / alike competitors on their posts KPIs (Sprinklr has all of the above)
- organic
- paid
We are beginning to work through this as we speak.
I currently do not feel supported in this area.
Do you think Khoros Marketing delivers good value for the price?
No
Are you happy with Khoros Marketing's feature set?
No
Did Khoros Marketing live up to sales and marketing promises?
Yes
Did implementation of Khoros Marketing go as expected?
Yes
Would you buy Khoros Marketing again?
No
- Sentiment
We need major updates to the analytics portion.