Overall Satisfaction with Mavenlink Project Management
We use it for tracking client projects to include tasks and deadlines. We also us it to evaluate employee productivity and efficiency. It is used across the entire organization.
- QuickBooks integration
- They did not perfect the basics of user interface before adding more functionality. The dashboard is fixed width, non-responsive and not customizable.
- Locked into a contract with no control over software change impact.
- Poor customer service. Quote company policy and user agreements only.
- The software now lags causing decreased productivity. Upwards of 20-30 seconds sometimes to load pages and log time.
- Software changes without options to stay at current version or customize has increased lag in usage...extra clicks to do things now further slowing productivity.
We initially selected Mavenlink for ease of use and clean, simple interface. The price helped too.
But all of this has changed for the worse. This was the first solution we have tried and would like to move on to better, but are now locked into a contract until next year.
But all of this has changed for the worse. This was the first solution we have tried and would like to move on to better, but are now locked into a contract until next year.
Kantata PS Cloud Feature Ratings
Using Mavenlink Project Management
4 - Operations, Support and Development.
4 - Entry level
- Task tracking
- Employee productivity
- QuickBooks integration
- We will not use it in the future
Evaluating Mavenlink Project Management and Competitors
- Price
- Product Features
- Product Usability
Usability. Software has to save time...and this particular one no longer does.
Avoid long term contracts. Ask about the ability to customize or keep previous revisions of software.
Mavenlink Project Management Implementation
- Implemented in-house
Change management was minimal - n/a
- Adding outside contractors to the software
Mavenlink Project Management Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
Yes - No. They say they will send it to their product team, but you never know for sure.
No, that's not possible. In fact, you have to prove over and over again the issues you are having.
Using Mavenlink Project Management
Pros | Cons |
---|---|
Feel confident using | Do not like to use Unnecessarily complex Inconsistent |
- Creating tasks
- Assigning tasks
- Creating projects
- Reviewing current tasks
- Reviewing users assigned projects
- Getting a clear budget picture
Yes - It works. Nothing special.