Overall Satisfaction with monday.com
We are using it first in our service department. As a way to introduce it to our organization and see if it helps us improve: communication within the department, tracking completion rate and open service items. I have used other products, but after three weeks, this seems a better fit. We have purchased a monthly subscription and will continue to utilize it for the next 6 months. Currently, we log every address with an open service need, then add individual tasks with eta of completion. Each task has tags that can then be sorted by type of work to be done. Allowing us to determine if in-house service is going to be used or hiring out 3rd party subcontractors.
What has worked well for us is ease of use and a very low learning curve. The monthly subscription makes the entry point low enough to avoid a drawn out budget conversation.
What has worked well for us is ease of use and a very low learning curve. The monthly subscription makes the entry point low enough to avoid a drawn out budget conversation.
- Easy to create, track and share tasks
- Turn tasks into a calendar
- Assigning tasks to other team members
- Easier use of automation for common groups and items
- Possibly a column option for each item that shows the last time it has been edited/changed
- We now have team wide visibility of service departments open tasks
- Extremally low cost to improve customer service
It has met and exceeded our needs. We are only 3 weeks in.
Do you think monday.com delivers good value for the price?
Yes
Are you happy with monday.com's feature set?
Yes
Did monday.com live up to sales and marketing promises?
Yes
Did implementation of monday.com go as expected?
Yes
Would you buy monday.com again?
Yes