PagerDuty keeps us informed.
November 20, 2023
PagerDuty keeps us informed.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We use PagerDuty as the single source for alerting our support teams when production issues arise. We love the fact that we can be notified via text, in-app notifications, phone calls (or even all three if you like). It integrates seamlessly with our cloud-based monitoring vendors like pingdom, Cronitor, and AlertBot.
- Seamless integration with major cloud based monitoring platforms.
- Allows you to be alerted how and where you prefer - SMS, app, phone call.
- Very easy to set up on-call schedules.
- Very easy to create overrides in schedules when someone needs to swap.
- Can't think of anything.
- The ability to support multiple teams.
- The ability to easily integrate with cloud based monitoring providers.
- Schedule overrides.
- It allows us to maintain a 15-minute SLA for responding to prod outages - in fact, most of the time, we are the ones alerting our cloud partners that they have an outage.
It is hard to describe this because we have no concept of what it would even look like if PD was down. All I can say is that when we have a prod outage, we have no doubt that PD will alert us.
We don't use those.
My team does not use PD Analytics.
We have not used another product in this space.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes