RingEX is a Game Changer for our Company
June 22, 2021
RingEX is a Game Changer for our Company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
We currently use this system across all of our branches across the US. Before we had the "hard phone" option, but since switching over to RingEX (soft-phone service) I can honestly say it has been a total game changer. We had extensions before, but if you were on a call there was no way to know if someone else was calling you. With RingEX, you are able to see who else is calling, and decide to send to voicemail, put the current party on hold, or conference altogether. The availability/unavailability functions are also superb. If you are working on a project and need to be out of the queue, there's an option for that. In a meeting? There's an option for that! Overall it has been a great transition.
- Availability/Unavailability features.
- Transfers/Conferencing
- Quality
- Agent Crashes still consistent
- Positive: All-in-one software
- Positive: Very responsive customer service
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
RingEX Feature Ratings
Evaluating RingEX and Competitors
Yes - Our company used to have the Avaya hard phone system. We switched over to RingEX so we could be more streamlined and have more accessibility for tracking and monitoring calls that we never had before. Instead of possibly dialing the wrong extension, we can now look up someone by name and dial directly. It has been a total game changer.