RingEX Bring Best of Class VOIP Solutions to SMB's
March 31, 2024
RingEX Bring Best of Class VOIP Solutions to SMB's
Score 9 out of 10
Vetted Review
Overall Satisfaction with RingEX
We use RingEX as our primary VOIP solution. It provides us with calling, faxing, SMS, contacts, IVR Menus, etc... both while at the office and while we travel to client locations for work that requires being on site. This allows our team an incredible amount of flexibility and truly adds more value than we had initially expected. Support is great to work with and follow up in a timely fashion.
- Mobile VOIP access
- SMS and Faxing Features
- IVR Menus and advanced call routing
- Call queues and history logs
- Custom rule scheduling can be overly complicated since the last major update
- Support teams can be so eager to follow up that they reach out excessively during weekends while we have informed them we are not open
- Costs have become a bit higher than when we had started working with RingCentral.
- We've been able to cut out our POTS line based fax machines for 12+ physical office locations. That's resulted in a rough savings of $30/month/location
- The ability to take our same phone number on the road as we often travel has allowed us to stay in closer contact with our customers.
We've not taken advantage of many of the collaboration opportunities that RingEX has available. We are aware of the value they may add, but we've simply not made time to implement them thus far.
This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes