Overall Satisfaction with SalesLoft
SalesLoft is being used by both the sales and business development teams. We were looking to be able to seamlessly track our email and call efforts in Salesforce initially, but then saw the other capabilities that SalesLoft had to offer. We have multiple drip campaigns set up, and also listen to our recorded calls to make sure reps are following proper guidelines.
- Gives reps plenty of time back in the day by not making them either write multiple emails or have to manually enter those emails for tracing purposes.
- Allows for coaching on call etiquette by listening to recorded calls.
- Some out of the box options for dropdown fields aren't very useful.
- Could use a better integration with LinkedIn to track everything done through them.
- Improved sales rep productivity (spending less time on bad leads).
- Improved efficiency of BDR team.
Our initial rep was extremely hands on and helpful while we were in our buying process. We were considering Cirrus and Outreach, but the service we received from our sales rep put us over the edge. All of our questions or concerns were answered, and it made sure our implementation process moved seamlessly. If any issues arose (which only a few have) our account representative was very responsive and usually had a solution immediately, or would find one quickly.
- Cirrus Insight and Outreach
We really had our decision between SalesLoft and Outreach. Another person on our selection team had used Outreach in the past, and we knew we could set it up and maintain it easily with his expertise, but still decided on SalesLoft due to its robust features and the care the sales team took with us. I had used (and enjoyed) Cirrus in the past, and I believe they may be catching up in terms of use and features, but right now SalesLoft is in the lead for having the total package.