Nice option to take into consideration
October 20, 2023
Nice option to take into consideration
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
In our company, the use of SAP Service Cloud makes it easier to connect service operations throughout the company. With its use we achieve customer satisfaction and therefore translates into improvement of the company in general.
- Connecting business processes
- Customer service management
- ticket usage management
- Sometimes interface is very hard
- Low adaptability
- Development is hard to learn
- Reduce times of tickets management
- Reduce time of getting information
- Intuitive for managers
Improve customer experience and support business growth by aligning service with other customer-facing functions.Accelerate service execution from first contact to resolution by integrating your contact center with field service.
we use particularly well because we store all the customer information and all the new people in the company is able to get the info since the first day
we use particularly well because we store all the customer information and all the new people in the company is able to get the info since the first day
I have evaluated several products apart from SAP Service Cloud. there are others that maybe are cheaper , and others that are more expensive.
however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it allows to have a nice user interface
however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it allows to have a nice user interface
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes