SAP Service Cloud

Mobile app development of the same platform FIORI

Multi location management

Third party integration

Few of inbuilt sub modules with minimal price

Ready GST

Improvement in reporting and analytics

Accurately registers information. Acts as the single source of truth.

We are able to track SLAs and make sure we do not breach them.

Helps in coordination between multiple teams where all the teams can view the progress and stay up to date.

Helps deliver value to clients as we it is seamless for clients to raise tickets and track them.

Helps free up internal resources as we can focus on our core product offerings.

A better onboarding guide as first time users need some training to get accustomed to the software.

We do not use all the features as we do not the complete capabilities of the product. Hence maybe tutorials/demos as per use case a feature solves would help us understand better.

New feature releases that are available in other stand alone tools

Improve Customer support process

User friendly interface

Customisation

Product training can be made easily accessible

Integration can be made little easier

Configuration should be made more simple

Uptime reliability.

User friendly.

Good support.

Maybe have more documentation for training new hires.

First is It is highly effective when we consider Customer Relation Engagement.

Good User Interface by which anyone can get used to it quickly.

It is providing infinite opportunity of integration with other SAP solutions.

Affordable Solutions with effective features.

It has prebuilt charts which helps us to define customer journey with ease of efforts.

Somewhere I feel like about its Graphics used for User Interface.

It has Strong, effective CRM features. Reporting interface graphics can be improved, but analysis is the strongest feature.

Somewhere, It becomes a little hard to understand with its features, but we can improve that part.

Analytics and Reporting

Efficient Ticketing System

Unified Customer View

Knowledge Base Management

Cost Transparency

Mobile App Functionality

User Interface Complexity

Lotting Process

Manifest Structure

Storing Data

Easier Integration

Chat Bot

Socia Media

e-mail

Everything is SAP is close, so anything should be done with consulting, so this is an area that can improve if they lets us to use it.

Sap Service sometimes has uptime issues that we discover and would be great if they let us know

Is not to user friendly. Requires a learning curve quite relevant.

Tracking of the past customer data

Analysis available for the service tickets

Seamless integration with other softwares

Pricing is a bit on a higher side

The UI could be made ever evolving keeping in mind the changes in the customer service landscape

Customizations according to requirements could be helpful

Conducting surveys helping understanding customers satisfaction.

Perfect in analytics and reporting.

Integrations with design tools and softwares ensuring seamless collaboration.

Effective security compliance

Cost of Implementation,licensing and maintaining is high.

Limited customising options.

Integrations with non SAP is complex

It makes my all emails, call logs and other data into one place and my team can easily pick the data as per priority wise.

It helps to respond my customer queries very instantly without missing any one the emails.

Also it helps to identify the duplicate questions so that we can easily take teh reference from the previous solutions.

Improvement in cloud connectivity in remotes having network issue

We face challenges sometimes to integrate a chat tool

Automatically collect all your messages and bring them in one place.

Easy to integrate with other thard party tools

Customer relationship management is so good. It's ensure customer satisfaction.

Top notch Omni channel support

Great user experience.

I found it's pretty hard to configure this tool.

It's slightly costly than other tools.

Need to improve AI feature.

I'm not so impressed by internal UI interface. Need to improve.

Customer feedback feedback manegement is not up to the mark I believe

Omnichannel Support

Case Escalation

Knowledge base

Analytics and Reporting

Customization

Mobile Accessibility

Customer Feedback Management

Support

Availability

Reliability - no downtime yet for us

Support in spanish for Latin America

Academy or education in person in Paraguay

A partner better organized, with better organization

Efficient technologies

a different user experience

excellent customer experiences

cloud could be simpler in your daily use

less infrastructure

SAP Service Cloud pulls together messages from different channels - emails, calls, social sites - into one dashboard. This means we can quickly see and respond to any customer question or concern without jumping between different tools.

It streamlines our workload by automatically categorizing and prioritizing customer issues. This ensures that urgent banking matters are addressed immediately and no query is left unanswered.

The built-in knowledge base is a lifesaver. When a customer has a common question or issue, we can quickly reference or direct them to pre-existing solutions, speeding up the resolution process.

While SAP Service Cloud offers a wealth of features, its interface can sometimes feel overwhelming. For newcomers, especially those not tech-savvy, a more intuitive or simplified layout would be beneficial.

While it allows for some level of personalization, making deep customizations can be challenging. Given the unique requirements of our client's customer service, having more flexibility in tailoring the tool to our exact needs would be nice.

While SAP Service Cloud integrates well within the SAP ecosystem, it can sometimes be less smooth when linking up with non-SAP third-party tools. Enhancing these integrations would streamline our operations, especially when using other software tools alongside it.

Good set of API's allowing integration with other third party solutions.

Great integration with other SAP products.

Data governance headaches are avoided by proper controls.

Documentation varies between versions and it is rather hard to find.

AI tools are somehow behind the market level - should be improved.

Hard to configure.

I input all the goals for the day

I input all information from the week

I have not gotten into a problem with SAP Service Cloud.

Customer relationship management

Integration

Sales management

Forecasting

Demand and supply analysis

Costly for small businesses

User friendliness

GUI

Reporting and Analytics are good.

Highly scalable

Great support

Expensive platform

It is resource intensive platform

There is learning curve

Clear user interface

Security features (MFA Authentication)

Integration with other SAP solutions

Lack of documentation for some functionalities

Lack of multi-language support (especially Japanese)

AI features could be improved

Hosting detailed summaries of past expenses.

Strong customer focus.

Improve compliance & risk management.

The menu bar can be redesigned.

More user-friendly.

Quicker user flow.

Efficient Ticket Management

360-Degree Customer View

Automated Workflows

Knowledge Base Management

User Interface Complexity

Customization Challenges

Data protection

Data visualisation

Deployment in secure manner

Some training docs need to be updated

Integration part with existing system is quite complex

Some of features took time to get data upload

It is good software for organization.

Quick response through SAP.

Easy to use for new user.

Simple user interface.

Second Password authentication should be there.

Help support to be more visualized.

Password hint to be added in password column.