Overall Satisfaction with Sigma Computing
I'm using Sigma Computing primarily to capture and track all KPIs related to customer service. In addition to that, our organization is using Sigma to track all KPIs across multiple different systems. Sigma allows our business users to be able to create, view, and manipulate data how they feel like it is needed.
- Ability for a data analyst to upload a specific CSV to join on.
- Scheduling reports over slack/email/etc
- Create hidden tabs/charts to use as an intermediary table
- Create charts based off of any table, csv, other table, etc.
- Unable to search for a specific chart in a workbook
- No clear area to test or put one-off questions
- Search overall is really hard to use
- Reduced 60% of the time it takes to build out reporting on a daily basis
- Decreased contacts per order by displaying more customer information embedded into various systems
- Reduce member cancellations by 70%
Sigma allows us to use all our data sources together which has been impossible before. Allowing our customer service operations to be able to access the data on a regular basis along with removing the need for manual agent reporting has been a game-changer. In a high paced environment of customer phone calls, actively pushing out reporting to Slack on an hourly basis allows us to be more agile. Using the tool also has encouraged business users to learn how to build their own charts especially without the SQL learning curve.
Because there is still a learning curve, there are not that many people in our organization that can utilize Sigma to build out their own reporting. We still have many different blockers regarding ad hoc analyses or why something happened in order to make decisions.
We are currently only at a point where we can at a high level determine success or not. We are not able to currently dive a little deeper to understand where those opportunities are.
We are currently only at a point where we can at a high level determine success or not. We are not able to currently dive a little deeper to understand where those opportunities are.
I'd rate Sigma to be extremely similar to Sisense except it looks not as nice. I would say that as a tool, Sigma is more user-friendly than Tableau, Power BI, Trevor, and Metabase.
I do feel that Looker is far more powerful and looks great, but I also recognize that Looker does have a steeper learning curve.
I do feel that Looker is far more powerful and looks great, but I also recognize that Looker does have a steeper learning curve.
Do you think Sigma Computing delivers good value for the price?
Not sure
Are you happy with Sigma Computing's feature set?
Yes
Did Sigma Computing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Sigma Computing go as expected?
I wasn't involved with the implementation phase
Would you buy Sigma Computing again?
Yes