Item: Salesforce Spiff
Rating: 9
Author: Maria Llivicura

Use Cases and Deployment Scope

Spiff is being used by our sales department and has helped streamline how we receive details of our payouts month over month. It had removed the need to receive emails and Excel reports and screenshots and provides a personalized view of all aspects of our payouts, history, details of deals and paid dates.

Pros and Cons

Detailed and clean reporting.
Structured viewing of calculations for different payouts.
Streamline process to get commission details.

More detailed customization of structure based on organizational needs.

Return on Investment

Increased transparency into compensation calculations.
Removed friction and turn around time on questions or concerns.

Usability

It's extremely user-friendly. I am a visual learner so being able to see charts and trends is helpful but also all the detailed reporting on every aspect of my compensation has made it easy for me to get the answers to everything I need. It typically would take Sales Ops a few days to get back on questions whose answers are now easily available in my dashboard.

Trust in the Compensation Process

I definitely feel like the calculations are more trustworthy with a system like this; there are less emails, and more visibility into how calculations are actually made.

Key Insights

Do you think Salesforce Spiff delivers good value for the price?

Yes

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Likelihood to Recommend

Spiff has removed the manual processes we had in place to receive our commission reports and details. It's made it easier to plan my budgeting because I know exactly what my compensation will look like and I see real time updates to this data and how it affects me, how it has affected me and how it will affect me based on trends. Really excited our company moved forward with Spiff as it has saved everyone time and removed a lot of friction.

Easy to use and I can find everything I need

Overall Satisfaction with Spiff