Item: Salesforce Spiff
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Spiff is our central hub for tracking OTE and performance-based incentives. So on a monthly basis, our compensation team publishes our expected OTE and other incentives and we are able to review them right away within the Spiff platform. It is super convenient for me as I am also able to raise a ticket right within Spiff in case I have questions or clarifications on the published earnings statement.

Pros and Cons

Being a central hub for anything OTE/incentive-related matters
Built-in support ticketing system
I am able to access historical reports of past incentives

The interface is a bit too plain
Can be slow to load sometimes
UI can be improved

Return on Investment

Ease of use
Single place for everything comp-related
Saves users a lot of time

Usability

It made my life easier but having everything in one place and having the ability to raise inquiries directly from Spiff and I don't have to spin up an email or direct message the admins. I particularly love the historical data availability and having the option to download statements as well.

Trust in the Compensation Process

Being a single-place for everything comp related, I can jump into Spiff and review the statements published by my compensation team. Should there be any issues or concerns, I can raise a ticket directly from the Spiff platform. This goes directly to the admins and for them I suppose, having everything in one place also allows them to respond right away. This for me helps in demonstating transparency.

Alternatives Considered

I have only tried the manual way of receiving statements via email with the actual report being attached as an Excel file. This makes it hard to track and raise questions if there are concerns with the statement. Having to submit a query via email is also too clunky and too time consuming.

Key Insights

Do you think Salesforce Spiff delivers good value for the price?

Not sure

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

Yes

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Other Software Used

Gong, Salesforce CMS, Slack, Tableau CRM, Workday Cloud Platform

Likelihood to Recommend

Spiff can serve well organizations that regularly pay OTE and performance-based incentives as it takes away the pain for users to track their OTE pay. It is also very convenient to access past reports for comparison or whatever purpose you may need it for. The build-in ticketing system also allows users to easily raise inquiries and for admins to have a single inbox for inquiries that they need to address.

Great platform

Overall Satisfaction with Spiff