Overall Satisfaction with Talkdesk
I supervise the usage of other employees—contact customers. View weekly and monthly reports for upper management.
- Reports
- Live view
- Call monitoring.
- Have different options for offline.
- Last week, we had lots of downtime.
- Increased CSAT.
- Reduced average handle times by reports.
- Agent productivity causes it to give us the report.
On a daily. They provided us with reports to help track and provide feedback to our employees.
- Talkdesk Agent Assist
- Talkdesk Knowledge Management
- Talkdesk AI Trainer
Lots, it helps daily.
It's great for what we use it.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
30 - Main company line.
20 - They use the phone daily.
- Phone
- Contact
- Sales
- The way we contact the customers.
- Chat
- Send live messages to customers.