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TriNet - Overall a good product, although lacking in some areas.
Updated May 06, 2024

TriNet - Overall a good product, although lacking in some areas.

Lisa Krol | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We work with TriNet as our HR system. TriNet makes it easy to stay in compliance when we have employees scattered around the U.S. and different state compliances to be in line with. We also use TriNet to pay our employees as well as capture Time off and Expense reports. The expense reporting is much easier to gather data with and get approvals.
  • Expense Reporting.
  • Compliance.
  • HR Notices.
  • Time Off has been finnicky. Currently, our entire staff shows negative time for sick time accruals.
  • The dashboard can be used in Dark mode, but the accessibility doesn't work in Dark Mode.
  • The UI can be clunky.
  • Reduces the time HR spends on administrative tasks.
  • Compliance at the state and federal levels is great.
  • More complaints about the end-user experience for employees.
Dark mode is buggy. From an admin perspective, usability is great. Employees and end-users have far more complaints. Time off (sick time) is currently negative for everyone on our payrolls and has been for about a month. The dashboard can be unintuitive, like clicking Time Off and then having to click another link before you see time off data.
I contacted support for help with a benefits question (I always contact support as a last-ditch effort after checking every document and link I can find). I checked FAQs before contacting them, and they were unable to give a helpful answer. Instead they directed me to an outside vendor of which they gave me the wrong contact information.
We had an issue logged with them for 5 months regarding sick time after plans changed which caused all staff to have negative sick time. We manually tracked this for 5 months, they finally fixed it (hopefully).
TriNet has made onboarding and offboarding more efficient for us, and approvals and workflows are easily sent to needed staff while being scattered across the US due to hiring people remotely.
TriNet was useful for a while with compliance and reporting. Issues with plan changes and staff needs being in different locations did cause some hiccups.
There are plenty of days I miss GoCo, their user interface was much simpler. That being said the workflows in TriNet are more robust.
GoCo was my favorite of these software products. We had slightly more control with GoCo which made it easier to get stuff done and we had a whole team of support who always felt like they were right on top of it when an issue arose.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

Trinet is very well suited to handle a variety of time-consuming HR tasks, making them easier and faster. The Money section works well. The time off section has bugs. Notifications could use some work as there is no way to mark notices as read in the interface and the notification doesn't go away.

TriNet Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.0
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
3.3
Approval workflow
8
Balance details
1
Annual carry-forward and encashment
1
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
Not Rated
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

29 - Our entire organization uses TriNet as our HR software. Covering admin, software developers, quality assurance, management, all the way up to the C-Suite.
We all use TriNet as our pay, time off, benefits, and expenses go through TriNet.
3 - Our admin staff supports our use of TriNet.
  • Pay
  • Time Off
  • Benefits
  • Expense Reporting
We had a large issue with tracking time off that doesn't sit well with our employees. Along with lack of help and lack of urgency from TriNet to get the issues solved.

TriNet Reliability

We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees.
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off.
When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available.
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down.