Webex Contact Center leads the customer service industry

We give support to our internal and external customers, thru our Help Desk Team, using Webex Contact Center, that helps us keep track of the support given and actions taken by our engineers and also helps us get feedback from our customers.

Noise suppression is one of the best things we use, since it really helps with the customer interaction and avoid the uncomfortable experience of listening to other agents speaking in the background during other calls. Real time Transcription is really helpful because it helps us save time.

Webex Messaging and Webex Meetings make definitely a perfect complement to the collaboration across the office and every task we share with other departments, including the integration of the recording tool, which we use in our cloud service to store our most important customers interactions.

In my opinion, regarding the departments I interact the most (customer success practice, help desk, sales), it really helps to fulfill our needs, and provides a sense of secure interaction and doesn't require much from a third party solution, which makes our campaigns very fast to deploy.

I will not change anything