Zendesk Suite is a great starter ticket support option!
April 22, 2024
Zendesk Suite is a great starter ticket support option!
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Suite
We use it to bring all of our customer service emails into one platform. We are only using the support and explore feature currently as we are not ready for the other products. Before we were working strictly out of a shared mailbox which made it hard to address customer concerns and there were no SLAs around that. We were not giving high quality customer service.
- Statuses for support tickets
- SLA's
- Reporting
- Easy to use interface
- tagging of tickets
- Allowing secondary emails to receive ticket status updates
- More status updates and report on them
- Native Integrations with more ecommerce platforms
- lower total cost of ownership
- higher CSAT scores
- improved customer experience
- gathering of customer data to support business decisions
The help documentation quality could be improved on. It would also be nice if our assigned rep would follow up with us more frequently on how Zendesk Suite is treating us and what we would like to see improved.
Do you think Zendesk Suite delivers good value for the price?
Not sure
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
No
Would you buy Zendesk Suite again?
Yes