Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)
We use Zoho Analytics as our main BI and reporting platform. We currently use Zoho CRM and Zoho Desk, so we take advantage of the already provided integrations, and this is the main reason why we chose Zoho Analytics. Besides that, we have integrated it into our SAP Business One ERP, so now we can correlate information from our CRM, Help Desk and ERP altogether. Also, we have taken advantage of the integration to Google Drive. One of the main uses for our company is the generation of KPI and dashboards used on a daily basis and necessary to be ISO compliant.
- Integration with Zoho CRM, Zoho Desk and so on.
- Ease of accessibility
- Pricing
- Ease of integration with legacy MS SQL platforms.
- Documentation and videos
- Frequency of sync options