Zoho Cliq

Zoho Cliq is the backbone of our internal communication system.
We use Zoho Cliq extensively to connect with team members working on various projects.
We also have inter-departmental teams to facilitate on-going projects.
As required we invite external vendors, experts and even freelancers to get additional inputs/ clarifications on specific issues that need to be resolved
Besides this company-wide announcements, celebrations, greetings are made through Zoho Cliq channels.
In fact, internal emails are negligible as all communications are done through the messaging channel only.

In my business, Zoho Cliq is used by the entire company. We have employees who are located in a central office and also employees based remotely and Cliq allows us to have immediate communication with one another regardless of geographical limitations. Cliq allows the opportunity to build relationships, share ideas and files, and have what feels like face-to-face interaction without having to give out personal cell phone numbers.

We use Zoho Cliq for ALL our inter-office communication. Because so much of our workforce is remote (myself included), we rely heavily on 1:1 as well as group chats to stay organized, assign quick tasks, and share pertinent information about callers, customers in the pipeline, marketing initiatives, as well as operational concerns. Beyond the basics, we also utilize some more 'advanced' features of the platform. We utilize external channels to allow our clients to directly. I personally use the audio and screen share calls as well when I've no time to write a full brief to someone. Versus needing to set up a zoom call, it makes quick communication easy. I also utilize Zoho Cliq for automated notifications throughout the day. This includes notifying sales team associates when new leads arrive, as well as notifying me personally of ops concerns — like when sales are closing, or accounts under 90 days are canceled. This allows us to be nimble; responding to emerging news as it happens. In an industry where speed-to-lead is how you live and die? A platform like Cliq is imperative to our success.

Our customer service representatives use ZoHo Chat daily and are pleased with the convenience and ease of use.

The chat tool started as an experimental add-on for our support and sales team. But over time it has proven to be a fantastic addition to our customer contact toolset. It keeps track of visitor logs which lets our sales team be more effective when they are having a conversation with a potential client. The fact that we can track where a live visitor has come from and the path they are taking through our website is also incredibly useful data for our client engagement team. We can see what pages our clients most engage with and where they are most likely to contact us or take actions. It is also really easy to use so it required very little training for our contact team to be able to handle chats from incoming users.

I use Zoho chat as part of the wider Zoho suite of products under the Zoho One banner, In particular, I use it within the Zoho CRM element to communicate with a number of Clients I have implemented Zoho with. I also use other Chat/Web Comms systems with clients such as Skype, Google Hangouts, Zoom. It's whatever suits the client but Zoho Chat is very useful to me as my own CRM is ZohoCRM so it is nice to have the integration.
I also use the Chat via my mobile using the Zoho Cliq app which is great as I'm not always at my desk so don't miss new messages from clients.