TrustRadius

[24]7 Conversations vs. Alive5

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
[24]7 Conversations
Score 8.0 out of 10
N/A
[24]7 Conversations is a chatbot solution designed to combine machine efficiency and conversational AI with human experience and insight to anticipate and resolve customer issues quickly and efficiently.N/A
Alive5
Score 8.9 out of 10
N/A
With Alive5’s Business Class SMS platform, teams can text-enable their office phone lines to send 2-way texts, bulk messages, and manage conversations with customers, patients, clients or patrons with chatbot automation.N/A
Pricing
[24]7 ConversationsAlive5
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
[24]7 ConversationsAlive5
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
[24]7 ConversationsAlive5
Considered Both Products
[24]7 Conversations

No answer on this topic

Alive5
Verified User
Anonymous
Chose Alive5
AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.
Best Alternatives
[24]7 ConversationsAlive5
Small Businesses
Front
Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
[24]7 ConversationsAlive5
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
[24]7 ConversationsAlive5
Likelihood to Recommend
No answers on this topic
AliveChat is perfect for real-time communication with web visitors, especially when a business doesn't mind getting insight into the activities of people visiting their website. It favours websites whose users log in from multiple device formats like a pc, iPad, tablets, smartphones etc as AliveChat is able to provide a similar user experience across multiple devices. Overall, AliveChat is my suggested program for companies or startups seeking a helpdesk program for their website.
Chamakhe Maurieni | TrustRadius Reviewer
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Pros
No answers on this topic
  • Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
  • Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
  • Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.
Chamakhe Maurieni | TrustRadius Reviewer
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Cons
No answers on this topic
  • There seems to always be required upgrades where you need to spend more money to get a better product.
  • The look and feel continues to change, not necessarily for the bad.
  • Price point has gone up a decent amount recently.
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Positive: real-time communication with fans
  • Negative: reps are more stagnant with outbound attempts
  • Negative: it makes it easier to not speak with us via phone or face to face
Verified User
Anonymous
Read full review
ScreenShots