#1 most frequent
United States of America
100.0%15 installations of 15
What is Alive5?
With Alive5’s Business Class SMS platform, teams can text-enable their office phone lines to send 2-way texts, bulk messages, and manage conversations with customers, patients, clients or patrons with chatbot automation.
Categories & Use Cases
Who Buys & Uses Alive5
AliveChat Review
Pros
- Allows people to reach out while they're working
- Real-time questions and responses
- User friendly
Cons
- There seems to always be required upgrades where you need to spend more money to get a better product.
- The look and feel continues to change, not necessarily for the bad.
- Price point has gone up a decent amount recently.
Most Important Features
- Live Chat
- Website Tracking
- Client Communication
Return on Investment
- Positive: real-time communication with fans
- Negative: reps are more stagnant with outbound attempts
- Negative: it makes it easier to not speak with us via phone or face to face
Alternatives Considered
SalesLoft, ZoomInfo, Zoom, DialSource and Zipwhip
Other Software Used
Zipwhip, SalesLoft, ZoomInfo
Perfect for customers who need require quick responses.
Pros
- Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
- Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
- Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.
Cons
- AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
- With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.
Return on Investment
- AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
- AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
- AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.
Other Software Used
Intercom, Skype for Business, Pipedrive