[24]7.ai Engagement Cloud vs. Pega Customer Decision Hub
[24]7.ai Engagement Cloud vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7.ai Engagement Cloud | N/A | [24]7.ai Engagement Cloud is a SaaS customer engagement platform that automates conversations, integrating chat, messaging, and voice channels with virtual and live agents. It gives users a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, and user interfaces. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
[24]7.ai Engagement Cloud | Pega Customer Decision Hub | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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[24]7.ai Engagement Cloud | Pega Customer Decision Hub | |
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[24]7.ai Engagement Cloud | Pega Customer Decision Hub | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7.ai Engagement Cloud | Pega Customer Decision Hub | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (9 ratings) |
[24]7.ai Engagement Cloud | Pega Customer Decision Hub | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Pegasystems |
Pros | [24]7.ai No answers on this topic | Pegasystems |
Cons | [24]7.ai No answers on this topic | Pegasystems |
Alternatives Considered | [24]7.ai No answers on this topic | Pegasystems |
Return on Investment | [24]7.ai No answers on this topic | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |