360 CTI vs. Natterbox

360 CTI

360 CTI

0 Reviews and Ratings

Natterbox

Natterbox

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
360 CTI	Score 0.0 out of 10	N/A	360 CTI is a Salesforce-native telephony solution for call management and customer engagement. Integrated within Salesforce, 360 CTI empowers sales, service, and marketing teams with features like click-to-dial, call automation, intelligent call routing, real-time analytics, voice broadcast, automated live AI call transcript, and sentiment analysis. It offers various features to streamline call handling, including an AI voice bot for automated outbound calls of newly…	N/A
Natterbox	Score 10.0 out of 10	N/A	Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…	$52 per month per user

Pricing

360 CTI

Natterbox

Editions & Modules

No answers on this topic

Pro: $52
per month per user
Premium: $91
per month per user
Enterprise: Custom

Offerings

Pricing Offerings
360 CTI	Natterbox
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Features

360 CTI

Natterbox

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	360 CTI - Ratings	Natterbox 10.0 1 Ratings 22% above category average
Hosted PBX	00 Ratings	10.01 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	10.01 Ratings
Call reports	00 Ratings	10.01 Ratings
Directory of employee names	00 Ratings	10.01 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	360 CTI - Ratings	Natterbox 9.7 1 Ratings 15% above category average
Answering rules	00 Ratings	9.01 Ratings
Call recording	00 Ratings	10.01 Ratings
Message alerts	00 Ratings	10.01 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	360 CTI - Ratings	Natterbox 8.0 1 Ratings 0% below category average
Mobile app for iOS	00 Ratings	8.01 Ratings
Mobile app for Android	00 Ratings	8.01 Ratings

User Ratings
	360 CTI	Natterbox
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)
Usability	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	360 CTI	Natterbox
Likelihood to Recommend	360 Degree Cloud Technologies No answers on this topic	Natterbox It is an awesome tool for companies that have a hybrid or even fully remote setup and where the integration with Salesforce is needed. The solution completely replaces old phone systems and adds another layer of data to Salesforce, to give an even better view of the interaction with clients, adding automatically events/activities which can in turn be used to reporting purposes. Incentivized EG Ederson Gugel Salesforce Admin Read full review
Pros	360 Degree Cloud Technologies No answers on this topic	Natterbox Great Interface Friendly Admin backend Great integration with Salesforce Support responsive and actively working to solve issues Customer Manager accessible Incentivized EG Ederson Gugel Salesforce Admin Read full review
Cons	360 Degree Cloud Technologies No answers on this topic	Natterbox For our use case, Natterbox fits all checkboxes, we're now starting to investigate the use of their AI, but that's in very early stage. Incentivized EG Ederson Gugel Salesforce Admin Read full review
Usability	360 Degree Cloud Technologies No answers on this topic	Natterbox We use the Natterbox CTI interface, seating on top of and integrated with Salesforce. The interface is minimalist, popping up as the calls arrive and bringing the Caller's details if they exist in Salesforce. The user then have the possibility to open the Caller's record and visualise the details and add notes, or make the notes in the pop-up window which will end up in the contact's record activity. Very easy to use. The routing queue interface is also very user friendly with drag and drop items that make it visually easy to read and understand. Incentivized EG Ederson Gugel Salesforce Admin Read full review
Alternatives Considered	360 Degree Cloud Technologies No answers on this topic	Natterbox When signing up with Natterbox, our first goal was to replace the landline phone system as Covid hit and people moved to remote work. Second goal was to have a system that would integrate with Salesforce and provide an interface that would be easy to work with and learn for all levels of tech expertise. Those two goals were only achieved by Natterbox, by far. Incentivized EG Ederson Gugel Salesforce Admin Read full review
Return on Investment	360 Degree Cloud Technologies No answers on this topic	Natterbox It doesn't matter where anyone is physically located now, everyone can have their calls delivered to their mobile or laptop and answer them. We now have internally the capacity to manage our call queues. We now have a lot of data to report on, either grouping the calls by Campaign on Salesforce, or grouping them by Inbound or Outbound calls, or by User, or by Team. Incentivized EG Ederson Gugel Salesforce Admin Read full review
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