What is 360 CTI?
| 360 CTI is a Salesforce-native telephony solution for call management and customer engagement. Integrated within Salesforce, 360 CTI empowers sales, service, and marketing teams with features like click-to-dial, call automation, intelligent call routing, real-time analytics, voice broadcast, automated live AI call transcript, and sentiment analysis. It offers various features to streamline call handling, including an AI voice bot for automated outbound calls of newly created leads. Compatible with the SF1 Mobile app and offering its own mobile app, 360 Textolic, it enables on-the-go call operations. Users can go live in hours, and 360 CTI includes customer support at no additional cost. |
