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Natterbox serves as a reliable call center software, allowing users to make and receive calls with ease. With its integration into …
Starting at $52 per month per user
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What is Natterbox?
Natterbox is a voice solution that seamlessly integrates with Salesforce, allowing businesses to personalize customer interactions and enhance employee productivity on every call. It is designed to streamline processes and boost efficiency for contact center agents, sales teams, operations, and remote...
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Pro
$52
Cloud
per month per user
Premium
$91
Cloud
per month per user
Enterprise
Custom
Cloud
Entry-level set up fee?
- No setup fee
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Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $52 per month per user
Product Details
- About
- Integrations
- Tech Details
What is Natterbox?
Natterbox is a voice solution that seamlessly integrates with Salesforce, allowing businesses to personalize customer interactions and enhance employee productivity on every call. It is designed to streamline processes and boost efficiency for contact center agents, sales teams, operations, and remote workers. Natterbox caters to businesses of all sizes, from small startups to large enterprises.
Key Features
Global Platform: Natterbox provides a platform that enables businesses to easily scale and manage their phone system within Salesforce, without the need for hardware or software installation.
Intelligent IVR: Natterbox leverages Salesforce data to create intelligent IVRs (Interactive Voice Response) that make dynamic routing decisions, personalizing the customer experience and ensuring efficient call handling.
Call Disposition Codes: Users can create and report on customized disposition codes, providing a clear record of the outcome of every call for better performance management.
Real-Time Call Coaching: Natterbox enables live coaching of customer interactions from anywhere in the world, ensuring exemplary service and continuous improvement of agent performance.
Click-to-Dial: Users can make calls directly from Salesforce by clicking on a lead or contact record's telephone number, improving outbound calling efficiency.
Voicemail: Natterbox allows users to listen to voicemails within Salesforce or receive them via email as soon as they are left, ensuring prompt follow-up.
Call Queues: Natterbox offers call queue management features, including callback requests, customizable hold music, and efficient call distribution management.
Automatic Call Distributor: Natterbox's automatic call distributor connects incoming calls to the best available agent based on customizable criteria, ensuring customers are connected to the right agent.
Local Presence Dialing: Agents can display a local number when making outbound calls, increasing call pickup rates and improving customer engagement.
Natterbox Video
Natterbox Integrations
Natterbox Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Natterbox serves as a reliable call center software, allowing users to make and receive calls with ease. With its integration into Salesforce, users can pull reporting and track their calls efficiently. The Routing Policy technology offered by Natterbox has proven beneficial for businesses looking to enhance customer experience by surveying their customers. Customers have praised the software for its stability and user-friendly interface. Additionally, Natterbox's quick and helpful customer service has garnered positive feedback from users.
One of the standout features of Natterbox is its telephony capabilities, which enable users to handle both inbound and outbound calls seamlessly. This feature is particularly useful for contact centers that need to manage inbound contacts and efficiently route customers to the appropriate personnel. By eliminating the need for desk phones, Natterbox allows users to operate within the unified Salesforce system, streamlining their communication processes. Furthermore, Natterbox's advanced diagnostics feature ensures call quality and provides troubleshooting solutions for issues like line trouble and noise cancellation.
Integration between Natterbox and Salesforce has proven highly effective, resulting in a significant reduction in call tracking time and increased sales. The software's reporting capabilities are particularly valuable when generating Salesforce reports. It empowers businesses to report on busy periods, ensuring adequate staffing and helping streamline day-to-day tasks. Natterbox also offers automation through its phone system, further enhancing productivity while integrating seamlessly with Salesforce.
The COVID-19 pandemic has made remote work a necessity for many companies, and Natterbox has risen to the occasion by enabling teams to recruit from different locations while still working as one cohesive unit. It fulfills the need for a reliable telephony platform that integrates smoothly with CRM systems like Salesforce, allowing for instant wrap-up notes on accounts after phone calls. The software's reliability and accessibility have made it a preferred choice for various European countries seeking solutions to their communication needs.
Overall, Natterbox has received positive feedback from users who have found it to be a transformative enabler for longer-term strategies and increased productivity. The support provided by the Natterbox team during the implementation process has been commended, further solidifying its reputation as a trusted solution. With its seamless integration, reliable telephony platform, and user-friendly interface, Natterbox is recommended for businesses looking to improve their customer communication and streamline their operations.
Positive Sentiment:
- Technical team always willing to help: Many users have praised the Technical team at Natterbox for their willingness to provide assistance and answer questions, highlighting their helpfulness as a valuable aspect of the service.
- Easy system to use with unlimited training: Several users have found Natterbox to be an easy system to use, even for those with no prior experience. They attribute this ease of use to the unlimited training provided by Natterbox, which has helped them learn the system effectively.
- Efficient activity management gains: Users have expressed their appreciation for the efficiency gains that Natterbox brings to activity management. They find that using Natterbox streamlines day-to-day tasks and simplifies communication processes within their business.
Call Quality: Some users have mentioned that the call quality of Natterbox is not as good as other providers like MS Teams. They have experienced issues such as poor audio clarity and dropped calls, which has impacted their communication experience.
Language Support: Users have expressed a desire for better language support in Natterbox. Although they were assured that it is being worked on, some users felt that the current language options are limited and do not cater to their specific needs.
User-Friendliness of Call Centre Setup: Several users have found the Call Centre setup for adding wrapups to be not very user-friendly. They have encountered difficulties in navigating the system and configuring wrapup options efficiently, leading to frustration and inefficiencies in their workflow.
Users have made several recommendations based on their experiences with Natterbox. The most common recommendations are as follows:
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Ensure proper training and understanding of routing policies: Users emphasize the importance of having an admin person who is well-trained in setting up and managing routing policies within Natterbox. This recommendation highlights the need for thorough knowledge and expertise in order to optimize the system's performance.
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Suitable for growing businesses with demanding schedules: Many users recommend Natterbox for growing businesses that need to keep up with a busy and demanding schedule. This indicates that the system is capable of meeting the needs of businesses experiencing growth and requiring efficient communication solutions.
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Clear success criteria and support during contract negotiations: Users suggest establishing clear success criteria when implementing Natterbox, as well as focusing on support during contract negotiations. This recommendation emphasizes the importance of clearly outlining expectations and ensuring adequate support throughout the implementation process.
Overall, users recommend ensuring proper training on routing policies, considering Natterbox for growing businesses with demanding schedules, and paying attention to clear success criteria and support during contract negotiations. These recommendations provide valuable insights into optimizing the use of Natterbox for different business needs.