#1 most frequent
United States of America
67.4%29 installations of 43
What is Natterbox?
Natterbox is a voice solution that seamlessly integrates with Salesforce, allowing businesses to personalize customer interactions and enhance employee productivity on every call. It is designed to streamline processes and boost efficiency for contact center agents, sales teams, operations, and remote workers. Natterbox caters to businesses of all sizes, from small startups to large enterprises.
Categories & Use Cases
Videos
Top Performing Features
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.4
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.2
Call reports
Historical call analysis and trending metrics
Category average: 7.9
Areas for Improvement
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8
Mobile app for iOS
App for iPhone and iPad
Category average: 8
Mobile app for Android
Android app
Category average: 8
Who Buys & Uses Natterbox
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
14.0%6 installations of 43
#3 most frequent
Canada
7.0%3 installations of 43
Great Tool Easy to Use and Manage. Totally Recommend
Use Cases and Deployment Scope
Natterbox is our phone system since Covid, where the working from home became the normal. We wanted to replace the old landline phones for a solution that could address the needs of the organisation moving to a remote set up. They support us very well, with an a great user interface, and a friendly admin setting.
Pros
- Great Interface
- Friendly Admin backend
- Great integration with Salesforce
- Support responsive and actively working to solve issues
- Customer Manager accessible
Cons
- For our use case, Natterbox fits all checkboxes, we're now starting to investigate the use of their AI, but that's in very early stage.
Return on Investment
- It doesn't matter where anyone is physically located now, everyone can have their calls delivered to their mobile or laptop and answer them.
- We now have internally the capacity to manage our call queues.
- We now have a lot of data to report on, either grouping the calls by Campaign on Salesforce, or grouping them by Inbound or Outbound calls, or by User, or by Team.
Usability
Other Software Used
Salesforce Nonprofit Cloud, FormAssembly