Acrolinx vs. Chattermill

I have used Acrolinx as an integrated tool with Microsoft Office. I use Office tools on a regular basis and need new formatting options for not only presentations slides but also for document creation, email templates, etc., and here is where Acrolinx helps me on a daily basis. Acrolinx, however, suffers from some frequent unavailability of the tool, which results in some disturbance, but overall the experience is great with the software.

Incentivized

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

• Powerful theme suggestions when integrated with Microsoft Office
• Powerful syntax corrections when integrated with Microsoft Office
• Powerful formatting suggestions when integrated with Microsoft Office

Incentivized

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• Noticed some frequent unavailability of the servers that results in loading of Acrolinx
• Need to add more formatting options
• Need to add more themes

Incentivized

• More report types

Super easy to use and very intuitive

Incentivized

I only have Acrolinx integration with Microsoft Office and Outlooks suites.

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

• I haven't calculated the exact financial benefits, but indeed Acrolinx has contributed greatly to the quality of the content my company has been producing
• With enhanced formatting, themes, and organization of the documents, emails, and presentations, we have been able to attract new customers, resulting in more business
• With the offerings Acrolinx have, team's productivity has increased manifolds

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized