A better way to analyse customer feedback and reduce churn
Updated January 09, 2023

A better way to analyse customer feedback and reduce churn

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Chattermill

How quickly we were able to understand the key themes that were causing our customers to have negative experiences. We are now able to see things that are causing friction, in otherwise positive feedback from customers.

Pros

  • collect customer feedback
  • automate feedback reports
  • pulling insights on customer data

Cons

  • Reports do not automatically save when navigating to different pages
  • customer feedback automation
  • feedback reports
  • Churn analysis
  • Helping reduce churn
  • easily 10x return on investment in happy customers
  • product ideas and updates that otherwise would not have been surfaced
way more user friendly than others, which is one of the main reasons we went with Chattermill. We needed a tool that would take less time than pulling and analysing data, and chattermill was the top dog by far

Do you think Chattermill delivers good value for the price?

Yes

Are you happy with Chattermill's feature set?

Yes

Did Chattermill live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chattermill go as expected?

Yes

Would you buy Chattermill again?

Yes

Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily

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