Ada vs. Zoom Contact Center
Ada vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ada | N/A | Ada is a provider of Automated Brand Interactions supporting companies, like Zoom, Facebook, and Square, with solutions that aim to deliver digital-first, omnichannel experiences at scale. Fueling interactions between brands and the people who love them—prospective and loyal customers, stakeholders, and employees—Ada is built to transform reactive CX models into proactive, tailored profit generators that span the entire customer journey. | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Ada | Zoom Contact Center | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ada | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (12 ratings) |
Ada | Zoom Contact Center | |
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Likelihood to Recommend | Ada Support No answers on this topic | Zoom |
Pros | Ada Support No answers on this topic | Zoom |
Cons | Ada Support No answers on this topic | Zoom |
Alternatives Considered | Ada Support No answers on this topic | Zoom |
Return on Investment | Ada Support No answers on this topic | Zoom |
ScreenShots |