Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
$79
per month per user
Pricing
Zoom Contact Center
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Zoom Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
All Zoom Contact Center pricing is quote-based, starts at $79/user/month, and is only accessible as an add-on to an existing Zoom One Business plan ($199.90/user/year.)
Zoom has all the features Jive lack at the moment, example:
Routing skills, better analytics and logs, being able to add conditions to the routing flows.
Verified User
Technician
Chose Zoom Contact Center
Ease of administration, use, and UI. Very dynamic platform designed by people who wanted to make something that made sense, unlike every other phone system out there that is a nightmare.
Verified User
Director
Chose Zoom Contact Center
Ease of use and willingness to partner with us in gaining the most efficiency.
Verified User
Engineer
Chose Zoom Contact Center
It is a good product that fits our needs, we considered using the Contact Center despite the fact of still lacking important capabilities (we think it is till s in its "toddler" age) because we see how rapidly Zoom builds their products and add functionality to it, and because …
Verified User
Director
Chose Zoom Contact Center
Very briefly, Zoom Contact Center is light years ahead of all of the other telephony systems we've tried with a comparable price.
Verified User
Administrator
Chose Zoom Contact Center
Talkdesk was an all-around lower-quality product. The app wasn't great, the customer service was lackluster, and the call quality was very often poor. Its reporting and live team dashboard were better than ZCC's
There are options and ways to get to specific feature sets that are similar to what Zoom can offer.
Many of the Zoom included features are add-ons for the RingCentral offering. So cost goes up and can also be an add-on difficulties/deployment costs as well. When we reviewed the …
Verified User
Manager
Chose Zoom Contact Center
When we did a head to head comparison between the two products we felt that Zoom stacked better in price, performance and ease of use. We did trial both products and determined that the users liked the Zoom interface better.
Setup and management is much easier compared to other applications. Making changes is all done from one place and not multiple. Changes can also be made and implemented very quickly.
Verified User
Supervisor
Chose Zoom Contact Center
I looked at multiple options but Zoom stacked up on products. Everything in one place. Cost was also a factor.
In my opinion, Zoom Phone is far more user friendly and cost effective. I think Zoom Phone has superior user and administrator support. When you have issues, you have a person to talk to quickly. The administrative side of Zoom Phone is by far one of the best that I've every …