Zoom - a journey of awesomeness..
July 21, 2025
Zoom - a journey of awesomeness..
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Phone
- Zoom Rooms
- Zoom Video Webinar
- Zoom Clips
- Zoom Meetings & Chat
- Zoom Whiteboard
- Zoom Team Chat
- Zoom Scheduler
- Zoom AI Companion
- Zoom Docs
Overall Satisfaction with Zoom Workplace
We use everything Zoom, - Zoom meeting, scheduler, room, phone, contact center etc. It has solved many issues that we have faced. As a educational institution we needed a way to consolidate systems and make them work better. Zoom has done that - from telephony, hybrid teaching, online meetings to live chat and AI. Zoom was able to help us in addressing older infrastructure issues to new developments
Pros
- contact center for live chat
- contact center for call center management ir service desk
- Meetings are always good
- rooms have developed into a powerful tool for us
- schedular help us expand what we can do
Cons
- continuous improvement is the name of the game -
- the expansion of 3rd party connectivity - to ITSM for example
- we have improved collaboration
- a bit of cost savings in the beginning as we consolidated older systems but expanded on what we can do
- has unified many tools for us and is easier to support
Zoom AI is always there - we use it as needed to either collaborate or catch up on things we missed. it is more like another participant in the meetings and contact center rather than just a tool
Zoom Workplace gives us more tools than teams in relation to the education sector. More abilities in the classroom and for meetings in general
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes
Comments
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