N-Able Adlumin Security Operations vs. ServiceNow Security Operations

If you don't already have a system in place for anomoly detection, log monitoring, and alerting, you're doing your company a disservice. Whether Adlumin is the best choice for you depends on your budget and technology stack, but overall, Adlumin has been one of the best security purchases made by our company in the last few years, and has paid for itself by automatically preventing and protecting against specific attacks that were non-attacks due to Adlumin stopping them before they could start.

Incentivized

Tight integration across ticketing, CMDB and ServiceNow Security Operations workflows automation module definitely stand out. In addition, the mean time to detection has reduced in my organization leading to a more efficient security operations with less burnout.

Incentivized

• Impossible Travel Identification and Isolation.
• Device isolation in Standalone mode (not looking at S1).
• Alerting on new app registrations, GA permissions, email rule creation in M365.

Incentivized

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• After an alert has been "Cleared" by internal IT, there should be no further action taken by the SOC team or the AI agent.
• When there is an active internal incident or problem with Adlumin, there should be a notice in the incident or on the platform's active issues board about issues that may affect Adlumin agents. This would save people who have to respond a lot of time.
• Have not been able to get one forwarder to function properly, despite documentation from a technician and the platform documentation. This is frustrating when a Windows collector option is available but doesn't work at all.
• I have noticed some SentinelOne detections do not warrant responses or actions from the Adlumin team. These are usually repeated flags that do not require action, but some do, and some do not. I can't figure out what we reference specifically to determine a response from SOC or AI.

Incentivized

• Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated

Incentivized

We love the security it provides our clients and for us.

Incentivized

A number of integrations were simple to set up and well documented, but a few things were difficult or undocumented yet. Some sections feel over-complicated and others feel way too vague during the setup process. Once the onboarding is finished though, the product is very simple, but there is a learning curve at the beginning.

Incentivized

Seamless integration across modules mentioned in the previous sections along with the ability to automate security workflows are the main reasons.

Incentivized

ArcticWolf has been a great product that we have used, but the ability that Adlumin has is extremely comparable for a fraction of the price. There are no hardware requirements with Adlumin, but it still has all of the abilities as ArcticWolf without the overheard. Again, the SOAR actions are a game changer when it comes to automation and immediate action.

Incentivized

Instead of integrating Spunk to ServiceNow ticketing and asset tool, I was able to get a native built in integration across ServiceNow modules and this helped a lot.

Incentivized

• We used to be with an MSP before I was hired, and the company spent over 20K per year for that service. With N-Able, we have reduced the cost by over half.
• I spend minimal time now patching computers because this is all automated. I sometimes have to patch a couple of machines because I missed a patch, but it has saved me a great deal of time.
• I save a great deal of time with Board Reports because they are automatically generated for me each month.

Incentivized

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized