Robust SecurityOps tool
December 07, 2025
Robust SecurityOps tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Security Operations
We were using ServiceNow Configuration Management Data Base (CMDB) and ticketing modules hence it was somewhat logical for us to have the ServiceNow Security Operations module to have seamless integration and consequently operational efficiency. In addition, I have built incident response automation playbooks using this module.
Pros
- Excellent integration with ticketing and CMDB module
- Ability to manage configuration changes to minimize security impact
- Can build incident response playbooks for scenarios
- Automation of workflows inside of security operations for escalations specifically
Cons
- Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated
- Well controlled change control process management leading to fewer failures in production
- Reduction in the meantime to identify security issues leading to better resolution times
- Automation of incident response workflow/playbooks
Instead of integrating Spunk to ServiceNow ticketing and asset tool, I was able to get a native built in integration across ServiceNow modules and this helped a lot.
Do you think ServiceNow Security Operations delivers good value for the price?
Yes
Are you happy with ServiceNow Security Operations's feature set?
Yes
Did ServiceNow Security Operations live up to sales and marketing promises?
Yes
Did implementation of ServiceNow Security Operations go as expected?
Yes
Would you buy ServiceNow Security Operations again?
Yes
Comments
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