ADP Comprehensive Services vs. Deloitte Consulting

The skillset of the representatives is all over the place. You may get two different answers to the same question depending on who you speak with. There seems to be high turnover with the payroll rep, ours keeps changing sometimes without notice. Our HR business partner has been the same for over a decade and she is great.

Deloitte is proficient in all aspects of customer relationship management. Outside of improving client relationships, they helped us strengthen our compliance and risk management and created internal operational efficiencies. The consultants did a very good job of working together with our team and were very transparent and professional in answering all questions raised during the implementation process. We were all on the same page in the end there were no dissatisfied managers.

Incentivized

• Thorough due diligence/questions list
• Solid understanding of financial fundamentals at every level of the organization
• Ability to recommend and implement relevant financial products (ERP, etc).

Incentivized

• The file feeds that go over to the carriers. We are constantly finding errors on employee benefits. We consistently have to "babysit" to catch errors.
• The cases under the support section. They're difficult to read and ADP Comprehensive Services can be very slow to respond. If we call the MyLife Advisors, we typically get someone who isn't even in this country and can not answer our questions.
• When an ADP Comprehensive Services rep has to go into the system and "fix" something, or when there is an update, it seems like more errors are created in another area.

• The price is a bit steep, but considering how functional it is, it's fair to pay in order to work with a good CRM system.
• Some methods of scheduling meetings and overall consistent check-ins could have been more organized and flexible to meet the needs of our organization.
• Reports could be a bit better structured and more straight to the point.

Incentivized

I continue to be pleased with ADP and they rate well above the others in my eyes.

Incentivized

Past experiences and a good track record for similar upgrades in the same industry. Recommended by peers in healthcare

Incentivized