ADP Comprehensive Services vs. IBM Garage

The skillset of the representatives is all over the place. You may get two different answers to the same question depending on who you speak with. There seems to be high turnover with the payroll rep, ours keeps changing sometimes without notice. Our HR business partner has been the same for over a decade and she is great.

I recommend IBM Cloud Garage to anyone that has a real problem [that needs] to be solved through algorithms.

Incentivized

• Creating epics and user stories
• Helping refine user stories and creating subtasks
• Design and arch

Incentivized

• The file feeds that go over to the carriers. We are constantly finding errors on employee benefits. We consistently have to "babysit" to catch errors.
• The cases under the support section. They're difficult to read and ADP Comprehensive Services can be very slow to respond. If we call the MyLife Advisors, we typically get someone who isn't even in this country and can not answer our questions.
• When an ADP Comprehensive Services rep has to go into the system and "fix" something, or when there is an update, it seems like more errors are created in another area.

• Timing slots
• The program should be expandable to outside of IBM offices
• More dedicated people

Incentivized

IBM cloud garage will always be as an extra power for our organisation. An extra power is always welcome.

Incentivized

i havent used any particular function myself, so i cant evaluate the usability

Incentivized

We had all the support we needed to accomplish our goal, in the right time.

Incentivized

im not able to give an opinion, since i havent participated

Incentivized

I continue to be pleased with ADP and they rate well above the others in my eyes.

Incentivized

Not that Garage did not finish the job, but the cost is too high

Incentivized

• Positive ROI, MVP launched in 2 months to validate our hypostesis

Incentivized