Advantzware vs. Epicor BisTrack

I think in everything that I've been taught and learned, and what I know of it, it does everything it's supposed to do the way it's supposed to do it. I don't know what it doesn't do well because the three stores all run off it. Our lumber yard runs off of it, so it's worked for 20 years for them. Well, I guess not 20 years, when they ran that over: 2007, 2017. So the last 10 years, it's done everything the company's needed to do very, very well. The stores are successful, and I don't know all the intricacies. Something maybe that was different, if you put something in the order monitor or repair, it's checked in, but there's no way to communicate the status of where it's at in the repair process. We got a steel technician, it's checked in, so he looks at it, he interacts with it, he's now starting to work with it. There could be a dropdown menu or something that says it's in progress that adds to it, or waiting on parts, or waiting on a customer callback, and where you can kind of put detailed notes of what's going on specifically with that order that you can see pretty quickly versus having to print the order, then all the notes pop up.

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• The last year using it, it's really been a high learning curve of how everything impacts each of the other parts of it. Spent 20 years with Home Depot, so everything was a little more fluid and user-friendly. If I received a truck, I scanned a barcode, and I was done. So with Epicor BisTrack, and then voicing over to do it fast, Invoice Manager, it does extremely well at categorizing that PO to that invoice. It's very user-friendly there, things that are on it. It's pretty rapid in how it generates an order based on sales trends, on-hand inventory, forecasting trends, or declines based on seasonality.

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• I think sometimes the ease of going through it, it feels like there's a lot of steps to get to an end result, and it could be different from my store to another Do it Best store. But generating a Do it Best truck has a lot of steps to get to that end result to export the data, or creating a new SKU and the steps that have to go involved in that when you add a new item to your store, and all the boxes you got to check and the information you got to put in and every one of the tabs that you got to interact with.
• I feel like it could be a little more user-friendly, as in, if I create a SKU, it should just automatically populate all that information versus adding a lot of it. Other than location, if I want to create that and move it over, it should know that we're making that decision and just auto-generate all that for you versus each tab that I've got to do. So if I want to bring in a new planogram, 170 line items, I have to interact with all 170 line items to make sure everything's turned on. Just not seeing that merger over easier, where I hear there's other systems being used that if I just say I want this, it's done. So it's pretty labor-intensive to get SKUs added, planograms added, and all those things.

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Epicor BisTrack works well if you have a large warehouse with lots of inventory management, as I view it as more of an inventory management tool than a POS system. But the 2 sides of it do integrate well, and the POS is fairly easy to use.

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Apologies, our company's IT department contacts support on our behalf. I have never contacted Epicor BisTrack's support myself; only through my company's IT team.

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Epicor BisTrack helps keep track of things better and it in fact much easier to use.

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• I don't think it's had an impact either way, that I can tell. I think it does what it's supposed to do. It helps me manage the inventory and do all that, so that's a positive. Negatively, I haven't really found anything that's caused me loss of sales or lost time to the extent that it would be really negative.
• With ROI, I would say yes. Our hardware stores probably do their volume, but our lumberyard, which is specifically designed for it, probably does 15 times what the three stores do together. So for them, it's amazing. It does everything they need it to do. For us, we're trying to build a hardware store selling culture around that, but it does everything it needs to do.

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