Item: Epicor BisTrack
Rating: 7
Author: Michael Sue

Use Cases and Deployment Scope

BisTrack helps streamline my company's operations by managing inventory, order processing, pricing, and integrating the financial aspect of transactions. It enhances supply chain management and our customer relationships. The software provides analytics for informed decision-making, aids compliance with industry regulations, and supports mobile and e-commerce integration. This system helps lumber businesses adapt to digital platforms, improve customer service, and maintain inventory accuracy while complying with industry-specific requirements. Data contained within BisTrack can also be integrated with Power BI and other software to improve the overall analytic component of it and enhances identifying trends/performance metrics and data-driven decision-making.

Pros and Cons

Inventory Management
Pricing and Quoting Features
Sales and Order Processing
Business Analytics

Easier User Interface; hard to navigate or learn
Financial module could use improvement; i.e. the Accounts Receivable function is lacking and hard to find information easily
More customization of the built-in reporting and analytics

Return on Investment

Increased overall efficiency in inventory management by 5%
ROI is positive
BisTrack provides a way for our business to conduct its day-to-day operations

Key Insights

Do you think Epicor BisTrack delivers good value for the price?

Yes

Are you happy with Epicor BisTrack's feature set?

Yes

Did Epicor BisTrack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epicor BisTrack go as expected?

I wasn't involved with the implementation phase

Would you buy Epicor BisTrack again?

Yes

Other Software Used

Microsoft Excel, Microsoft Powerpoint, Microsoft Publisher

Usability

Epicor BisTrack is essential for those in the lumber and building materials industry, especially if they are in the wholesale/distribution side of things. I provided the rating because I feel that BisTrack has contributed a lot for my company and provided with essential information for decision-making on a day-to-day basis. The score also reflects that while BisTrack is an essential software for my business, there is also room for improvement so that the end users will be able to obtain what they need from the software.

Support Rating

Apologies, our company's IT department contacts support on our behalf. I have never contacted Epicor BisTrack's support myself; only through my company's IT team.

Likelihood to Recommend

Epicor BisTrack is well-suited for the following scenarios:

Lumber Yard Management: useful for managing lumber yards, including inventory tracking, order processing, and sales. It helps businesses optimize stock levels, streamline customer orders, and track various lumber products efficiently - can combine with other warehouse management software
Building Materials Distribution: It excels in businesses that distribute building materials, such as wholesalers and distributors. The software handles order management, pricing, and supply chain operations effectively - this is my company's main course of business

Epicor BisTrack is not suited for the following scenario(s):
Epicor BisTrack is pretty specific to the lumber and building materials industry, so it won't be suitable for usage outside of this industry.