Afiniti vs. Verint Workforce Engagement (discontinued)
Afiniti vs. Verint Workforce Engagement (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A | |
Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
Afiniti | Verint Workforce Engagement (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Afiniti | Verint Workforce Engagement (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Afiniti | Verint Workforce Engagement (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Afiniti | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (8 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
Afiniti | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | Afiniti.com No answers on this topic | Verint |
Pros | Afiniti.com No answers on this topic | Verint |
Cons | Afiniti.com No answers on this topic | Verint |
Likelihood to Renew | Afiniti.com No answers on this topic | Verint |
Usability | Afiniti.com No answers on this topic | Verint |
Support Rating | Afiniti.com No answers on this topic | Verint |
Implementation Rating | Afiniti.com No answers on this topic | Verint |
Alternatives Considered | Afiniti.com No answers on this topic | Verint |
Return on Investment | Afiniti.com No answers on this topic | Verint |
ScreenShots |