Agentency vs. Amazon Lex

Agentency

Amazon Lex

15 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Agentency	N/A	N/A	Agentency is a no-code chatbot builder for customer service and sales. Businesses train an AI agent on their own website, documents, and product catalogue, and it answers customer questions with the source shown. When the answer isn't there, it hands off to a human with the full transcript. One agent works across the website, WhatsApp, Instagram, Messenger, Telegram, Slack, and other channels, in the customer's language, and integrates with Shopify, WooCommerce, and 15 CMS and ecommerce…	$0 per message
Amazon Lex	Score7.5 out of 10	N/A	Amazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.	$0 Per Speech Request

Pricing

Agentency

Amazon Lex

Free: $0
per message
Starter: $19
per month per message
Standard: $99
per month per message
Pro: $249
per month per message
Agency: $499
per month per message

Request and Response: $0.004
Per Speech Request
Stream Conversation: $0.0065
Per Speech Interval

Pricing Offerings
Agentency	Amazon Lex
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Annual plans are available at 20% discount.

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Best Alternatives
	Agentency	Amazon Lex
Small Businesses	ZoomInfo Chat Score7.9 out of 10	ZoomInfo Chat Score7.9 out of 10
Medium-sized Companies	SAP Conversational AI (discontinued) Score6.8 out of 10	SAP Conversational AI (discontinued) Score6.8 out of 10
Enterprises	AWS Chatbot Score8.1 out of 10	AWS Chatbot Score8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Agentency	Amazon Lex
Likelihood to Recommend	- (0 ratings)	8.0 (1 ratings)
Usability	- (0 ratings)	9.0 (1 ratings)
Support Rating	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	Agentency	Amazon Lex
Likelihood to Recommend	Agentency No answers on this topic	Amazon AWS If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy. Incentivized Verified User Read full review
Usability	Agentency No answers on this topic	Amazon AWS Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance. Incentivized Verified User Read full review
Support Rating	Agentency No answers on this topic	Amazon AWS Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze. Incentivized Verified User Read full review
Return on Investment	Agentency No answers on this topic	Amazon AWS Support satisfaction has increased Time to resolve customer concerns has seen a major improvement Amazon Lex can quickly automate repetitive simple tasks for us Our organization has built NLP capability without having to hire language experts/linguists Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment Incentivized Verified User Read full review
ScreenShots	Agentency Screenshots