Best General Purpose Conversational AI solution in the market
August 29, 2022
Best General Purpose Conversational AI solution in the market
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amazon Lex
We use Amazon Lex to build support chatbots for supporting our customers. Amazon Lex provides excellent APIs to quickly develop and deploy conversational AI and chatbots. We have also been using Amazon Lex to seamlessly automate a lot of simple tasks in our complex support workflows. Amazon Lex has been fundamental in building interactive support assistants for some of our customers.
- Easy to develop and deploy chatbots
- Fully managed, so no need to worry about infrastructure management
- Integrates with other AWS services for data related tasks
- Cost effective
- Monitoring performance with AWS services is extremely easy and convenient
- API support needs improvement
- Few languages which we needed were not supported like Portuguese
- Sometimes the confidence scores are not accurate
- Complex web integration
- Support satisfaction has increased
- Time to resolve customer concerns has seen a major improvement
- Amazon Lex can quickly automate repetitive simple tasks for us
- Our organization has built NLP capability without having to hire language experts/linguists
- Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Do you think Amazon Lex delivers good value for the price?
Yes
Are you happy with Amazon Lex's feature set?
Yes
Did Amazon Lex live up to sales and marketing promises?
Yes
Did implementation of Amazon Lex go as expected?
Yes
Would you buy Amazon Lex again?
Yes