Best General Purpose Conversational AI solution in the market
August 29, 2022

Best General Purpose Conversational AI solution in the market

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Amazon Lex

We use Amazon Lex to build support chatbots for supporting our customers. Amazon Lex provides excellent APIs to quickly develop and deploy conversational AI and chatbots. We have also been using Amazon Lex to seamlessly automate a lot of simple tasks in our complex support workflows. Amazon Lex has been fundamental in building interactive support assistants for some of our customers.


  • Easy to develop and deploy chatbots
  • Fully managed, so no need to worry about infrastructure management
  • Integrates with other AWS services for data related tasks
  • Cost effective
  • Monitoring performance with AWS services is extremely easy and convenient


  • API support needs improvement
  • Few languages which we needed were not supported like Portuguese
  • Sometimes the confidence scores are not accurate
  • Complex web integration
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.

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Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.


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