TrustRadius

AI Shift VoiceAgent vs. Zoom Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AI Shift VoiceAgent
Score 8.2 out of 10
N/A
Japanese company AI Shift offers VoiceAgent, the company's conversation chatbot and AI answering assistant.N/A
Zoom Virtual Agent
Score 8.8 out of 10
N/A
An AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams.N/A
Pricing
AI Shift VoiceAgentZoom Virtual Agent
Editions & Modules
No answers on this topic
Zoom Virtual Agent
Contact Sales
Offerings
Pricing Offerings
AI Shift VoiceAgentZoom Virtual Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Zoom Virtual Agent available as an add-on to Zoom Contact Center.
More Pricing Information
Community Pulse
AI Shift VoiceAgentZoom Virtual Agent
Considered Both Products
AI Shift VoiceAgent

No answer on this topic

Zoom Virtual Agent
Verified User
Anonymous
Chose Zoom Virtual Agent
We are still evaluating differences.
Verified User
Anonymous
Chose Zoom Virtual Agent
ZVA offered a combination of easy administration and cost effective pricing in a manner that other providers currently do not meet.
Verified User
Anonymous
Chose Zoom Virtual Agent
Zoom Virtual Agent was our first choice
Best Alternatives
AI Shift VoiceAgentZoom Virtual Agent
Small Businesses
Fin
Fin
Score 8.8 out of 10
Gorgias
Gorgias
Score 8.4 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Enterprises
Genesys Cloud CX
Genesys Cloud CX
Score 8.8 out of 10
Genesys Cloud CX
Genesys Cloud CX
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AI Shift VoiceAgentZoom Virtual Agent
Likelihood to Recommend
10.0
(0 ratings)
8.8
(0 ratings)
Usability
10.0
(0 ratings)
8.8
(0 ratings)
User Testimonials
AI Shift VoiceAgentZoom Virtual Agent
Likelihood to Recommend
I would recommend AI Messenger Chatbot to my colleague. It will be helpful to them especially when they want or to search something. It also helps to generate AI images that look so real. It helps also to enhance our customer service and to show more empathy. It helps lot in different ways.
Verified User
Anonymous
Read full review
Really great for customers that have experience with chatbots and want a powerful platform that is continuing to evolve. It has been one of the most accurate platforms for generative AI responses and has great tools for administering the platform in a scalable manner. The tool has greatest utility for companies with existing knowledge bases that can be leveraged and with a team that can dedicate resources to continually evolving the implementation to take full advantage of the tool.
Verified User
Anonymous
Read full review
Pros
  • Automotive conversation.
  • Generate AI images.
  • Enhance engagement.
Verified User
Anonymous
Read full review
  • Generative AI answers from existing documentation
  • Providing tools for admins to discover and easily create new intents and workflows
  • Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • There's a lot of competition in the CX space right now, but I think Zoom has a good deal going on, with all their other products under the same roof.
  • Some of the reporting could use some improvement, but it's still early days.
Verified User
Anonymous
Read full review
Usability
I will give 10/10. For me, it became 24/7 AI chat support. It also helps to improve customer satisfaction because it enhances our customer service skills. It helps us to become an effective customer service support. It became our partner and guide at work. I love every feature on this bot.
Verified User
Anonymous
Read full review
You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
We are still evaluating differences.
Verified User
Anonymous
Read full review
Return on Investment
  • Customer interaction.
  • AI chat support 24/7.
Verified User
Anonymous
Read full review
  • Happier end customers that are able to be served faster.
  • Serving customers faster.
  • Aggregated data collection and reports.
Verified User
Anonymous
Read full review
ScreenShots

Zoom Virtual Agent Screenshots

Screenshot of the Zoom Virtual Agent intelligent conversational AI chatbot that instantly resolves issues.Screenshot of a personalized experience, delivered by the virtual agent.Screenshot of the virtual agent's customer resolution.Screenshot of chatbot performance analytics.