Zoom Virtual Agent is a game changer!
October 09, 2024

Zoom Virtual Agent is a game changer!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoom Virtual Agent

We have multiple self-serve tools available for our clients, but many have not been utilized effectively. We needed to redirect our clients to the tools that would provide timely answers 24/7. Additionally, filtrate and redirect inquiries that don't pertain to our product—offering the ability to locate the correct support team contact information.

Pros

  • Redirect inquiries to utilize the self-serve tools available
  • Provide 24/7 support
  • Allows you to visualize the type of inquiries received to add more Content available for self help

Cons

  • More reporting capabilities - customized for each business
  • Coaching based on specific personas/Knowledge Bases
  • Reduction on the cases received on the desk
You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed
Zoom Virtual Agent was our first choice

Do you think Zoom Virtual Agent delivers good value for the price?

Yes

Are you happy with Zoom Virtual Agent's feature set?

Yes

Did Zoom Virtual Agent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Virtual Agent go as expected?

Yes

Would you buy Zoom Virtual Agent again?

Yes

Zoom Virtual Agent can be utilized when you have available resources for your clients to find answers and tools for self-help. ZVA can also direct inquiries to the correct team or company. If the Inquiries your support team receive are very complex and the answer varies based on the specific client setup, it can be challenging to classify them and provide the correct answers

Comments

More Reviews of Zoom Virtual Agent

  1. Home
  2. AI Chatbot Software
  3. Zoom Virtual Agent Reviews
  4. User Review of Zoom Virtual Agent