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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Akia

    Score10 out of 10
    N/AN/A

    $43

    per month

    eGain Conversation Hub

    Score8.6 out of 10
    N/AeGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.N/A
    Pricing
    AkiaeGain Conversation Hub
    Editions & Modules
    Basic
    $43
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    AkiaeGain Conversation Hub
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    AkiaeGain Conversation Hub
    Small Businesses
    GoTo Connect
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    Medium-sized Companies
    Quadient Inspire
    Score9.5 out of 10
    Quadient Inspire
    Score9.5 out of 10
    Enterprises
    Quadient Inspire
    Score9.5 out of 10
    Quadient Inspire
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    AkiaeGain Conversation Hub
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    AkiaeGain Conversation Hub
    Likelihood to Recommend
    Akia
    You can customise it to do what you want to do. Put in the work to learn the back and end and build your own guest journey. You are not limited like other competitors to how the guest flow goes, you build your own. Support are great in helping with this and always attentive
    Incentivized
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    eGain Corporation
    Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
    Incentivized
    Read full review
    Pros
    Akia
    • Fully Customisable
    • Great Support
    • There always seems to be a way to get what ytou want done
    Incentivized
    Read full review
    eGain Corporation
    • Multiple options to choose channel of your convenience
    • The product capabilities are very good. Easy for integration and deployment
    • Strong consulting partnership
    Incentivized
    Read full review
    Cons
    Akia
    • Intergrate with PMS payment methods, not only offer their own
    • Look at how it can be used better to manage the daily operation
    • Communicate between staff members in a SLACK like manner
    Incentivized
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    eGain Corporation
    • Service and support needs to be done better.
    • Compliance and risk management needs to be improved
    Incentivized
    Read full review
    Likelihood to Renew
    Akia
    As great as AKAI is, its only issue is we cant take payments through our PMS - AKIA is reluctant to work with PMS payments as it wants to take payment itself. If this cant be navigated and other opportunities within our PMS appear that can do what AKAI does, it will force us to move in this direction
    Incentivized
    Read full review
    eGain Corporation
    No answers on this topic
    Usability
    Akia
    Once you get past the blanc canvas and begin to build, you learn its capability and become ingrossed. Easy, user friendly once you get your head around the set up
    Incentivized
    Read full review
    eGain Corporation
    No answers on this topic
    Support Rating
    Akia
    Exceptional support. Hopefully they grow enough to have world wide support. Can be problematic being in oposite time zones
    Incentivized
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    eGain Corporation
    No answers on this topic
    Implementation Rating
    Akia
    Initially its a blanc canvas, once we got our head around that your good. It does take a fair few onboarding sessions to really learn. With the blanc canvas approached AKAI need to remember new buyers will be overwhelmed by this possibly
    Incentivized
    Read full review
    eGain Corporation
    No answers on this topic
    Alternatives Considered
    Akia
    Much more customisable, does more, team far more ingaging and know what their product can do to build the product to you
    Incentivized
    Read full review
    eGain Corporation
    While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
    Incentivized
    Read full review
    Return on Investment
    Akia
    • Huge saving in labour costs
    • As we are not so orientated to physical tasks to get the guest in, our team are more guest focused delivering better service and multi skill
    • Allows the guerst to check themselfs in, submit ID with face recognition and pay bond via all methods making it super efficinet for guest and the team
    Incentivized
    Read full review
    eGain Corporation
    • eGain helped in improvising our customer engagements
    • Customer retention was made possible as the tool helps us analyse the painpoints of the customer
    • Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
    Incentivized
    Read full review
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