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OmniTouch Contact Center Standard Edition vs. Amazon Alexa for Business

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OmniTouch
Score 8.0 out of 10
N/A
Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.N/A
Amazon Alexa for Business
Score 8.3 out of 10
N/A
Alexa for Business is a service that enables organizations and employees to use Alexa to get more work done. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and with Alexa devices. IT and facilities managers can also use Alexa for Business to measure and increase the utilization of the existing meeting rooms in their workplace.
$3
per month per user
Pricing
OmniTouch Contact Center Standard EditionAmazon Alexa for Business
Editions & Modules
No answers on this topic
Enrolled users
$3
per month per user
Shared devices
$7
per month per device
Offerings
Pricing Offerings
OmniTouchAmazon Alexa for Business
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Best Alternatives
OmniTouch Contact Center Standard EditionAmazon Alexa for Business
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
Fin by Intercom
Fin by Intercom
Score 8.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OmniTouch Contact Center Standard EditionAmazon Alexa for Business
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
OmniTouch Contact Center Standard EditionAmazon Alexa for Business
Likelihood to Recommend
Alcatel-Lucent Enterprise
No answers on this topic
Amazon AWS
Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features. 
In small environments we have "noise" between virtual assistants, making use inappropriate. 
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas).
Verified User
Anonymous
Read full review
Pros
Alcatel-Lucent Enterprise
No answers on this topic
Amazon AWS
  • Communication between people on the team.
  • Interactive personal assistant.
  • Better workspace management.
Verified User
Anonymous
Read full review
Cons
Alcatel-Lucent Enterprise
No answers on this topic
Amazon AWS
  • Could have a feature for group chats.
  • Alexa has some problems hearing nearby voices.
  • Website suggestions are irrelevant sometimes (should have user evaluation functionality for the answer, improving accuracy).
Verified User
Anonymous
Read full review
Alternatives Considered
Alcatel-Lucent Enterprise
No answers on this topic
Amazon AWS
We looked at two other alternatives: Google Nest and Apple. But Alexa already has popular devices that many people on the team already had in their homes. And it would be easier to integrate into the professional environment. The cost of Amazon products is also much lower, which makes the product more competitive.
Verified User
Anonymous
Read full review
Return on Investment
Alcatel-Lucent Enterprise
No answers on this topic
Amazon AWS
  • Difficulties with technology integration.
  • Identify all possible uses.
  • We still lost a lot of time making new settings.
Verified User
Anonymous
Read full review
ScreenShots