Alkami vs. Premier Bank Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alkami
Score 7.0 out of 10
N/A
Alkami aims to enable financial institutions to outsmart, not outspend, the Megabanks by providing a successful cloud-based digital banking platform. The Alkami Platform humanizes digital banking so banks and credit unions can confidently grow, adapt quickly, and build a thriving digital community.N/A
Premier Bank Platform
Score 6.4 out of 10
N/A
Financial technology company Fiserv offers the Premier Bank Platform to banking institutions, providing an environment to integrate data and manage bank operations in a simplified browser-based interface.N/A
Pricing
AlkamiPremier Bank Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlkamiPremier Bank Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
User Ratings
AlkamiPremier Bank Platform
Likelihood to Recommend
7.0
(1 ratings)
6.4
(1 ratings)
User Testimonials
AlkamiPremier Bank Platform
Likelihood to Recommend
Alkami Technology
If you are looking for a high-quality online banking product and you don’t want/need to customize it too much, Alkami is a great choice- it has a lot out of the box and the people are great. If you need a lot of customization, and you don’t have the internal resources to help you do that, Alkami may be a challenge to satisfy your needs.
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Fiserv
Premier Bank Platform is well suited for a banking environment, it wouldn't really make sense to use it in any other kind of environment. We are a medium sized bank who outsources Platform and it suits us fairly well. They are some issues with Fiserv from time to time but overall Platform allows us to complete our banking duties quickly and with relative ease. Fiserv takes care of updating all aspects of Platform for us so from an IT perspective it saves us a lot of headaches. Most end users are satisfied with Platform, the only grumbling you'll typically hear about is when the service is unavailable.
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Pros
Alkami Technology
  • Mobile-first design is great on both iOS and Android.
  • Broad array of retail banking capabilities.
  • A large array of integrated partner products to enhance the core functionality of the base product.
  • SDK and API-centric architecture are helping to design for the future of banking applications.
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Fiserv
  • Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
  • It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
  • It is fairly intuitive and most users pick up on it quickly.
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Cons
Alkami Technology
  • SDK and APIs are not fully mature - while they are functional and have a bright future, the support infrastructure is not fully developed.
  • Custom development can take a long time.
  • They may be focused on sales over support given their recent public offering.
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Fiserv
  • The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
  • We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
  • Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
  • The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.
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Return on Investment
Alkami Technology
  • Enabled a solid mobile first.
  • Ember experience.
  • Allowed flexibility via the SDK.
  • Allowed us to focus on the business needs over the technology infrastructure.
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Fiserv
  • Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
  • There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
  • A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.
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ScreenShots